SSA Facilities provides ongoing cleaning services to the common areas of Holdfast Shores Residential Apartments, helping maintain the high presentation standards expected by residents and visitors.

During the partnership, Whittles notified SSA of a major flooding incident in the underground car park. The flooding created immediate safety risks, restricted resident access, and required an urgent response to minimise disruption and prevent further damage.

Within one hour of notification, SSA mobilised an experienced team and specialist equipment to assess the situation and begin restoration works.

Services included:

• Immediate site assessment, water extraction and clean-up.
• Removal of debris and contaminants.
• Safety inspections.
• Restoration of the affected areas to a clean and safe condition.

SSA successfully completed the clean-up and restoration within the same day, delivering:

• Rapid emergency response within one hour.
• Same-day restoration of the flooded car park.
• Safe resident access reinstated quickly.
• Strong communication with Whittles throughout the response.
• A successful outcome that met the full satisfaction of the client.

In addition to emergency response, SSA continues to provide regular cleaning of:

• Building entrances and foyers., Hallways, lifts, and stairwells.
• Shared amenities.
• Glass and touchpoint cleaning.
• Waste management and external common areas.

SSA Facilities continues to provide dependable cleaning services while offering the confidence of rapid emergency support when unexpected events occur. The successful flood response reinforced SSA’s reputation as a trusted facilities partner, capable of protecting property assets, minimising disruption, and delivering fast, professional solutions when they are needed most.